16
The productivity paradox
zWe
all “believe” that IT increases productivity
zThere
have been continuous investments in the application of IT for more than
40 years
zBut
there were at most very modest signs of any increase in
organizational productivity from 1975-1995
z“Computers
show up everywhere except in the productivity statistics”
x–
Robert Solow, Nobel prize winning Economist, 1987