Workflow
A multi-transaction request is called a workflow
Integrated workflow products are now being offered.
They have special features, such as
- flowgraph language for describing processes consisting of steps, with preconditions for moving between steps
- representation of organizational structure and roles (manual step can be performed by a person in a role, with complex role resolution procedure)
- tracing of steps, locating in-flight workflows
- ad hoc workflow, integrated with e-mail (case mgmt)