"Design and Evaluation"
(introduction to section of Human-Computer
Interaction: Toward the Year 2000, distributed with the Gould paper).
Presenter: Kasia
No review needed.
M. Ted Boren and Judy Ramey,
"Thinking Aloud: Reconciling Theory and Practice,"
IEEE Transactions on Professional Communication Vol 43 No 3, Sept
2000. (pdf -- CSE restricted)
Also see Comparative
Usability Evaluation for a series of studies of how usability studies
performed by different groups can lead to different results.