Script describing test:

We will be asking you to perform a few tasks using our online grading tool. The tasks are on the paper next to you. Complete these tasks as you normally would do them. We are not testing you, we are testing the product. If you are unable to figure out a task, don’t feel bad. This is useful information for improving the usability of the product.

As you perform these tasks, we will be using a technique called “ Think Aloud Protocol.” All that means is that we would like you to talk aloud about what you are thinking while performing the tasks. Since it is sometimes difficult to remember to talk aloud, I may remind you from time to time. This talking will help us understand your actions better.

If you have questions about this online grading tool, we appreciate you asking them as it helps us find problems with the interface, but we would like you try to find the answers from the online grading tool itself.

Please read the task aloud before doing it. When you are finished with a task, please tell us you are done, so we can move on to the next text.

Are these any questions about the test procedure or anything else? Ok, let’s get started. Please read the first task out loud, and then you may begin. Please remember to think aloud.