©Net Objectives, 2002
NetObjectives
44
For Example…
nSay you have Extension
n2a. Insufficient Funds in ATM
nThen do you:
nTerminate the user and Shut Down the ATM?
nTerminate the user and wait to see if you can satisfy the next guy?
nGive as much money as you can?
nGive the user the option to choose a smaller amount?
nThese options have different costs and benefits, and what to do needs to be decided by the right people…